FREQUENTLY ASKED QUESTIONS

A sensor reads the ridge pattern of your finger and compares it to the prints you've enrolled. Match, it opens. No match, it stays shut.

The practical advantage over a key or combination is that there's nothing to carry and nothing to remember. You can't leave your finger in your other jacket.

It varies by model — the exact count is listed on each product page. Most of our locks hold enough for a household or a small team.

You'll get a low-battery warning well before it does, which gives you time to recharge or swap it.

Backup access differs by model — some have a USB port for emergency power, some include a physical key. Check the product page for the lock you're looking at; we list it there so there are no surprises.

No. Padlocks need nothing at all — charge and enroll. Door and cabinet locks are a screwdriver job, typically under fifteen minutes.

Every product page has the manual linked as a PDF. Read it before you start and you'll be fine.

We ship within the United States only. Orders typically arrive in 5–8 business days.

Within 24–48 hours of your order, by email. If it hasn't shown up in that window, check your spam folder first, then email us.

Fourteen days from delivery. The item needs to be in the condition you received it.

Biometric locks store your fingerprint data, so we don't resell returned units — that's why the window is shorter than you might see elsewhere. Full terms are on our Shipping & Returns page.

If the item arrived defective, damaged, or wrong, we do. If you changed your mind, it's on you.

We process on our end within two business days of receiving the return. Your bank then takes another 3–10 business days to post it — that part is outside our control.

If it hasn't shipped, yes. Email us with your order number as soon as you can and we'll catch it if we can.